Contact Points

To manage contact points, click the Alerts tab, and select Contact points sub-menu.

The Contact points interface appears.

Contact points interface

1. Selectors are for bulk actions, such as Delete.

2. List of all alerts in the system.

Includes:

1. Selectors for bulk actions

2. Contact point name that you define when you Add a contact point

3. Type of contact point you choose when you Add a contact point

The options are:

• (Email)
• (PagerDuty)
• (Slack)
• (Microsoft Teams)
• (Webhook)
• (Google Chat)
• (OpsGenie)

3. For specific contact points, hover over the table row, and:

4. Click (Edit) to change the definition of an existing contact point.

5. Click (Delete) to remove the contact point from the system; see Delete contact point.

Add a contact point

To add a new contact point, follow these steps:

1. Click (Add New Contact Point).

2. The Create Contact points interface appears.

3. Start by specifying the Contact point name.

4. [Optional] Specify Choose mute timing from the drop-down; see Schedule Alert Suppression for details.

5. Choose contact point type.

   By default, the contact point is an Email. The other options are PagerDuty, Slack, Microsoft Teams, Webhook, Google Chat, and OpsGenie.

6. Depending on the contact point type, specify the settings.

To format subject, body of message, and similar fields, you can use the GO Templating Language.

Required field:

Addresses

Use one or more email addresses.

For multiple addresses, separate using a comma (,), a semicolon (;), or end of line (\n). Avoid spaces.

Optional fields:

• Single email
• Message
• Subject

Required field:

Integration Key

This is the PagerDuty integration key for your account.

Optional fields:

• Severity
• Class
• Component
• Group
• Summary
• Source
• Client
• Client URL
• Details

Required fields:

To authenticate, use either:

• Recipient and Token
• Webhook URL

Required field:

URL

Teams incoming webhook URL.

Optional fields:

• Title
• Second Title
• Message

Required field:

URL

The URL of the alert.

Optional fields:

• HTTP Method
• HTTP Basic Authentication - Username
• HTTP Basic Authentication - Password
• Authorization Header - Scheme
• Authorization Header - Credentials
• Max Alerts
• Title
• Message

Required field:

API Key

OpsGenie API key.

Optional fields:

• Message
• Description
• Auto close incidents
• Override priority
• Send notification tags as
• Responders

6. Click (Test) to validate the configuration of the contact point.

7. Finalize the configuration by clicking (Save contact point).

Add another configuration to the contact point

1. Click (Add another) to begin configuring another contact point, as described in the section Add a contact point.

2. Click (Test) to ensure that the contact point works.

3. Click (Save contact point).

4. [Optional] When working with multiple contact point definitions at the same time, a (Delete) option appears for each contact point definition.

5. The new contact point appears in the list, with all specified types.