# Support

## Contact Kloudfuse Support

If your organization is a current Kloudfuse customer, please file issues directly in your Kloudfuse GitHub repository.

Otherwise, contact our Support team by email, at [support@kloudfuse.com](mailto:support@kloudfuse.com).

## Support Ticket Priorities

Kloudfuse uses the following priority levels to support our customers:

### Low
- An issue with a minor service impact.
- Non-critical Kloudfuse services with operational impact cannot be used, or are hard to use.
- There is no direct impact on service availability.

### High
- Critical Kloudfuse services cannot be accessed, are failing, have an impact on production, exhibit service degradation or partial impairment, with no known workarounds.
- This ticket priority alerts Kloudfuse Support on-call resources 24x7 to triage the reported issue.

## Ticket Status

All tickets have a status:

### Open
- Kloudfuse Support is actively working on the ticket, or the ticket has been filed recently and is in queue for review by our team.

### Waiting for your reply
- Kloudfuse Support has reviewed the ticket, and either shared a workaround, provided a solution, or has follow-up questions. We are waiting for your response to confirm that the workaround or solution fixes the problem, or to get the supplemental information.

### Solved
- The ticket is closed.