Support

Contact Kloudfuse Support

If your organization is a current Kloudfuse customer, please file issues directly in your Kloudfuse GitHub repository.

Otherwise, contact our Support team by email, at support@kloudfuse.com.

Support Ticket Priorities

Kloudfuse uses the following priority levels to support our customers:

Low

• An issue with a minor service impact.
• Non-critical Kloudfuse services with operational impact cannot be used, or are hard to use.
• There is no direct impact on service availability.

High

• Critical Kloudfuse services cannot be accessed, are failing, have an impact on production, exhibit service degradation or partial impairment, with no known workarounds.
• This ticket priority alerts Kloudfuse Support on-call resources 24x7 to triage the reported issue.

Ticket Status

All tickets have a status:

Open

• Kloudfuse Support is actively working on the ticket, or the ticket has been filed recently and is in queue for review by our team.

Waiting for your reply

• Kloudfuse Support has reviewed the ticket, and either shared a workaround, provided a solution, or has follow-up questions. We are waiting for your response to confirm that the workaround or solution fixes the problem, or to get the supplemental information.

Solved

• The ticket is closed.