# Alerts contact points

To manage contact points, click the Alerts tab, and select **Contact points** sub-menu.

The **Contact points** interface appears.

## Contact points interface

1. **Selectors** are for bulk actions, such as **Delete**.
2. **List** of all alerts in the system.

### Includes:

1. **[Selectors](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#selectors)** for bulk actions
2. **[Contact point name](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#contact-point-name)** that you define when you [Add a contact point](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#add)
3. **[Type](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#contact-point-type)** of contact point you choose when you [Add a contact point](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#add)

The options are:

-  (Email)
   -  (PagerDuty)
   -  (Slack)
   -  (Microsoft Teams)
   -  (Webhook)
   -  (Google Chat)
   -  (OpsGenie)

3. For specific contact points, hover over the table row, and:
   - Click  (Edit) to change the definition of an existing contact point.
   - Click  (Delete) to remove the contact point from the system; see [Delete contact point](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#delete).

## Add a contact point

To add a new contact point, follow these steps:

1. Click  (Add New Contact Point).
2. The **Create Contact points** interface appears.

3. Start by specifying the **Contact point name**.
4. [Optional] Specify **Choose mute timing** from the drop-down; see [Suppress Schedule for Alerts](https://docs.kloudfuse.com/platform/3.2.5/alerts-suppress-schedule/) for details.
5. **Choose contact point type**.

By default, the contact point is an **[Email](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#email)**. The other options are **[PagerDuty](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#pagerduty)**,
   **[Slack](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#slack)**, **[Microsoft Teams](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#ms-teams)**, **[Webhook](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#webhook)**, **[Google Chat](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#google-chat)**, and **[OpsGenie](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#opsgenie)**.
6. Depending on the contact point type, specify the settings.

To format subject, body of message, and similar fields, you can use the [GO Templating Language](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/using-go-templating-language/).

### Required field:

- **Addresses**: Use one or more email addresses. For multiple addresses, separate using a comma (,), a semicolon (;), or end of line (\n). Avoid spaces.

### Optional fields:
- **Single email**: Select to have all recipients on the **To** line.
- **Message**: Plain text, or format with [GO Templating Language](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/using-go-templating-language/).
- **Subject**: Plain text, or format with [GO Templating Language](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/using-go-templating-language/).

### Required field:
- **Integration Key**: This is the PagerDuty integration key for your account.

### Optional fields:
- **Severity**: Severity of the event: **critical** (default), **error**, **warning**, or **info**
- **Class**: The class or type of event, such as "cpu load", "ping failure", and so on
- **Component**: Component of the source responsible for the event, such as "mysql", "eth0", and so on
- **Group**: Logical grouping of service component, such as "app-stack"
- **Summary**: Summarize content. Can use templates in [GO Templating Language](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/using-go-templating-language/).
- **Source**: Location of the affected system, such as hostname or FQDN
- **Client**: Monitoring client that triggers this event
- **Client URL**: URL of the monitoring client
- **Details**: A set of key/value pairs that provide further details about the incident.

### Required fields:
- To authenticate, use either a combination of [Recipient](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#recipient) and [Token](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#token), or the [Webhook URL](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#webhook-url).
- **Recipient**: Channel, private group, or IM channel (encoded ID or name)
- **Token**: Slack API token that starts with `xoxb`
- **Webhook URL**: Incoming webhook URL for sending messages

### Optional fields:
- **Username**: Username for the bot’s message
- **Icon emoji**: An emoji icon for the bot’s message; overrides the icon URL
- **Icon URL**: URL to image source icon for the bot’s message
- **Mention Users**: One or more users, in a comma-separated list, to notify in a channel, by ID
- **Mention Groups**: One or more groups, in a comma-separated list, to notify in a channel, by ID
- **Mention Channel**: Select one of the options from the drop-down: (Disabled, Every active channel member, Every channel member)
- **Endpoint URL**: A custom Slack message API endpoint for non-webhook requests
- **Title**: Templated title of the Slack message
- **Text Body**: Body of the Slack message

### Required field:
- **URL**: Teams incoming webhook URL

### Optional fields:
- **Title**: Templated title of the Teams message
- **Second Title**: Section title for the Teams message
- **Message**: Templated body of the message

### Required field:
- **URL**: The URL of the alert

### Optional fields:
- **HTTP Method**: Choose one of: `POST`, `PUT`
- **HTTP Basic Authentication - Username**: Username for basic HTTP authentication
- **HTTP Basic Authentication - Password**: Password for basic HTTP authentication
- **Authorization Header - Scheme**: Scheme for the authorization request header (Default is `Bearer`).
- **Authorization Header - Credentials**: Credentials for the authorization request header
- **Max Alerts**: Maximum number of alerts to include in a notification
- **Title**: Templated title of the message
- **Message**: Custom message

### Required field:
- **URL**: Google Chat incoming webhook URL

### Optional fields:
- **Title**: Templated title of the message
- **Message**: Body of the message

### Required fields:
- **API Key**: OpsGenie API key
- **Alert API URL**: The URL of the alerts, such as `https://api.opsgenie.com/v2/alerts`

### Optional fields:
- **Message**: Alert text; can be plain text, or use format templates
- **Description**: Description of the incident
- **Auto close incidents**: When selected, automatically closes alerts in OpsGenie after alert status returns to **ok**
- **Override priority**: When selected, enables the user to set alert priority using `og_priority` annotation
- **Send notification tags as**: Sends the common annotations to OpsGenie as **Tags**, **Extra Properties**, or **Tags & Extra Properties**
- **Responders**: `ID` or `names` of alert responders, with qualifying types (`team`, `user`, `escalation`, or `schedule`)

6. Click  (Test) to validate the configuration of the contact point.
7. Finalize the configuration by clicking  (Save contact point).

## Add another configuration to the contact point

Organizations often have several communication methods, so you can establish multiple contact point types, or different alerting options depending on the roles of users and groups. You can therefore create several different contact point implementations, configure them differently, and have Kloudfuse group and manage them as a set, under the same contact point name.

1. Click  (Add another) to begin configuring another contact point, as described in the section [Add a contact point](https://docs.kloudfuse.com/platform/3.2.5/alerts-contact-points/#add).
2. Click  (Test) to ensure that the contact point works.
3. Click  (Save contact point).
4. [Optional] When working with multiple contact point definitions at the same time, a  (Delete) option appears for each contact point definition.
5. The new contact point appears in the list, with all specified types.

## Delete contact point

When you click **Delete**, you must confirm your action in the Delete Contact Point confirmation dialog by clicking